Service Delivery Manager

Posted: October 2026

About Cambridge Support

We’re a growing and ambitious IT support provider that is well known in the Cambridgeshire area. Having a close-knit team culture and scaling fast, means this role has real room to flourish and grow with us. The fun and hard-working atmosphere in the office translates directly into a personalised service for our clients, which is our moto, ‘IT solutions, with a personal touch’.

In 2024 we became the 9th fastest growing IT support provider in the UK (and fastest in Cambridgeshire) according to the Top-Growth 50 Channel Oxygen 2024 report. In 2025 we were grateful to make the Top-Growth 50 report again for the second year running. We have proudly won 14 business awards in the past 6 years, which is down to the hard work by our brilliant team. Lastly, one of our proudest achievements is being an employee-owned company. This gives every employee a stake in the company’s success through ownership and a voice in its direction. When the company grows, you grow too.

Purpose of the Role

In this role, you’ll be the key point of contact for a portfolio of our customers. You’ll build strong, trusted relationships with them, understand what they need from us, and make sure they receive the best possible service every day.

What you’ll be doing:

• Acting as the main point of contact for a number of customer accounts
• Responding to customer needs and enquiries promptly and professionally
• Making sure our service consistently meets, and ideally exceeds, expectations
• Working closely with our technical team to resolve issues and deliver improvements
• Spotting opportunities to add more value for the customers you look after

What we’re looking for:

• Experience in a customer-facing service or account management role, ideally within IT
• Excellent communication skills and a genuine focus on the customer
• A well-organised, proactive approach and the ability to juggle priorities
• Someone who takes ownership and enjoys seeing things through

If you love building relationships and helping customers get the most from their technology, we’d love to hear from you.

Remuneration and Benefits

• Salary range: TBA
• Location: Head office in St Neots, Cambridgeshire
• Annual Profit Related Bonus.
• 40 Hours per week.
• 34 Days holiday per annum including public holidays and Birthday leave.
• Contributory Company Pension.
• Health cash plans giving you cash back on essential health care such as dental and eye care as well as access to valuable health and well-being services.
• Regular company-funded team socials.

The Hiring Process

We respect your time and here’s exactly what to expect:

30-min intro call or in-person interview with our management team.

We aim to move from application to offer in under 4 weeks. We will also try to provide any feedback to help you if you don’t succeed.

How to Apply

Please send your CV to careers@cambridgesupport.com. We review applications on a rolling basis, so we encourage to send your application in as soon as possible.

We are an equal opportunities employer and welcome applications from all backgrounds, identities, and experiences.

Cambridge Support values diversity and is committed to equality of opportunity.

Cambridge Support has a responsibility to ensure that all employees are eligible to live and work in the UK.

The successful applicant may be required to undertake a Disclosure and Barring Service (DBS) check.

We look forward to hearing from you and good luck with your job searching.

Cambridge Support Hiring Team