Are you looking for IT Services in Cambridge?
Are you seeking outsourced, award-winning IT support and managed services from a trusted local provider? Cambridge Support, based right here in Cambridge, serves a wide range of clients in the city and surrounding areas. As your Managed IT Services Provider, we deliver all the advantages of an in-house IT team with the flexibility to provide on-site support whenever you need it, or reliable remote services with on-site coverage as required.
Our expertise spans comprehensive IT solutions, including IT support, security, remote support, infrastructure design, and managed cloud services such as fully hosted solutions, backups, disaster recovery, business continuity, office relocations, and telecom support.
Discover how Cambridge Support can streamline and secure your IT, helping your business thrive.
What to look for in your IT Support Services
You are looking for a new IT support partner or perhaps thinking of outsourcing your IT support needs? Here are a few qualities to look out for that will ensure te service complements your business.Are you searching for a new IT support partner or considering outsourcing your IT needs? Here are a few essential qualities to look for to ensure the service aligns perfectly with your business.
Fit Around You
Your business doesn’t run on a 9-to-5 schedule—and neither should your IT support. That’s why we offer 12-hour standard support, with 24/7 coverage for business-critical needs, all proudly delivered by our UK-based team of experts.
All Inclusive
While cost shouldn’t be the top factor in choosing an IT support provider, it’s essential to find a service that offers comprehensive coverage. Look for a provider that includes unlimited on-site and remote support as part of their offering for true peace of mind.
Pro-Active
Proactive support is essential for identifying and resolving issues before they affect your business. This approach should be reinforced with regular, detailed reports to keep you fully informed and in control.
Responsive
Seek a service that offers guaranteed response times and multiple contact methods. To validate their service levels, consider reaching out to a few current customers for their feedback.
Knowledge
Choosing suppliers with qualified staff and certified partnerships is crucial. Look for a provider with experienced engineers and ask about their credentials. Since IT evolves rapidly, it’s essential they stay up-to-date to deliver the best service possible.
Flexibility
You shouldn’t be locked into a long-term contract; instead, you should have the flexibility to adapt your IT support as your business evolves. Your needs change, and your IT support should be able to change with them.
Without an IT Roadmap how do you know where you are going?
With your dedicated Service Delivery Manager and access to highly skilled consultants and engineers specializing in cloud, network, and application services, you’ll benefit from a clear IT roadmap designed to align your systems with your business growth. Your monthly or weekly reports will detail the status of all your services, systems, and devices, along with information on equipment warranty status, usage, and security configurations, ensuring you stay informed and on track.
Check out a Status Report