The instructions on this page will allow one of our support engineers to connect to your device and take control. Please proceed under their guidance only.
WE WILL NEVER ASK YOU FOR CONFIDENTIAL INFORMATION NOR YOUR PERSONAL DETAILS. IF IN DOUBT PLEASE CONTACT YOUR DEDICATED SERVICE DELIVERY MANAGER.
To allow us to gain access to this computer
- Click one of the below links and download a small program to your computer
- Launch the downloaded program. It will probably be in your Downloads folder.
- Allow the program to load and give the 9-digit number to your IT support engineer
“Every time I contact the Cambridge Support team, they are so helpful and make me feel as if I am your only customer. Thank you for a first-class service.”
Phil, Managing Director, Automotive Industry
When you want to end the support session, be sure to quit the program. This ensures your computer cannot be remotely accessed anymore until you download and run the program again.